Severe Weather - Claims Assistance and Tips

Our Brokers and Claims Advisers are here to help.

If you have been impacted by storms or floods, here is some information to help keep you safe and to help you make a claim. Our Brokers and Claims Advisers are here to help. If you need any support or claims assistance, please call us on 0508 768 428.

If extreme weather is forecasted, such as a storm or flooding, here are some preventative measures to ensure your property, business and assets are less susceptible to loss or damage.

• Provided it is safe, ensure valuables, appliances and furniture are elevated off the floor and salvage any items that might be able to be repaired.

• Treat all flood water as contaminated.

• Do not operate any vehicles or electrical appliances that may have been damaged.

• Do not make any non-essential repairs to your home.

• Clean stormwater gutters and drains and keep overland flow paths free of obstructions
  
  
• If it is not safe to return home or a power loss means your home is uninhabitable, talk to us about possible temporary accommodation options.

Complete an Online Claim Form

Once you and your family are safe, one of the first steps is to complete an online claim form and please provide any supporting photos and/or videos of the damage.

Online Claim Form

Once we have received your completed claim form and supporting information, we will submit this to your Insurer on your behalf. Please contact us if you have any questions regarding the claims process or require assistance to complete the form.

Tips for weather-related claims

• Contents claim: Please make a list of the items that are damaged within the claim form, including plenty of photos and/or a video showing the damage and the individual damaged items. Assessors are under pressure due to the sheer volume of claims and providing this information will save time.

• Motor vehicle claim: If your vehicle has been submerged or partially submerged in flood water, please do not try to start or drive the vehicle. There may be silt and/or debris in the engine or water damaged electrics along with potential contamination issues. Please arrange for your vehicle to be towed to your local repairer to inspect and identify any possible damage as soon as possible.

• Personal or commercial property claims: Treat all flood water as contaminated. You can lift carpet and underlay (providing it’s safe to do so) and wear protective clothing such as gloves, masks and appropriate waterproof footwear. Take plenty of detailed photos and move the contaminated items outside.

• All claims: Do not dispose of any items as an Assessor or Loss Adjustor may need to view these.

Supporting information to help progress your claim

• Photos or video of the damage

• Detailed list of items affected and provide as much details as you can about the damaged items

• Contact information should a Assessor or Loss Adjuster be required to attend

• Provide copies of receipts or manuals for damaged items, especially if they are unrecognisable in the photos