Severe Flooding in Auckland – Claim Assistance & Tips

First and foremost, we hope you and your family are safe following the severe flooding in Auckland. Our top priority is your safety and wellbeing.

If you’ve been affected, our dedicated Brokers and Claims Advisers are here to provide support and guidance during these challenging times, so please just contact us. Call 0508 768 428 to speak to one of our dedicated Claim Advisers. Our Claims team is here to manage your claim from beginning to end and will advocate on your behalf to get the best possible outcome.

Safety Guidelines

• Treat all flood water as contaminated
• If it is safe to do so, place items off the ground and above any water line and salvage any items that might be able to be repaired
• Do not operate any electrical appliances that may have been damaged by flood water
• Do not make any non-essential repairs to your home

Make a Claim

One of the first steps is to please complete an online claim form and please provide any supporting photos or videos of the damage (individual items if you can).

Online Claim Form

Once we have received your completed claim form and supporting information, we will submit this to your Insurer on your behalf. Please contact us if you have any questions regarding the claims process or require assistance to complete the claim form.

Tips for Flood-Related Claims

• Contents claim: Please make a list of the items that are flood damaged within the claim form, including plenty of photos and/or a video showing the damage and the individual damaged items.
  

• Motor vehicle claim: If your vehicle has been submerged or partially submerged in flood water, please do not try to start or drive the vehicle. There may be silt and/or debris in the engine or water damaged electrics along with potential contamination issues. Please arrange for your vehicle to be towed to your local repairer to inspect and identify any possible damage as soon as possible.

• Personal or commercial property claims: Treat all flood water as contaminated. You can lift carpet and underlay (providing it’s safe to do so) and please wear protective clothing such as gloves, masks and appropriate waterproof footwear. Take plenty of detailed photos and move the contaminated items outside.

• All claims: Please do not dispose of any items as an Assessor or Loss Adjustor may need to view these.

Supporting information to help progress your claim

• Photos or video of the damage
• Detailed list of items/contents affected
• Contact information should a Assessor or Loss Adjuster be required to attend
• Provide copies of receipts or manuals for damaged items, especially if they are unrecognisable in the photos.
• Provide as much details as you can about the damaged items, such as the make, model and the purchase date.